Policy
Your satisfaction is our priority. Here is how we handle returns and exchanges.
Last updated: June 2025
You have 7 days from the date of delivery to request a return or exchange on eligible items.
Contact Us
Message us on WhatsApp or email info@antarscents.shop within 7 days of delivery. Include your order number and the reason for the return.
Send Photos
For damaged or incorrect items, attach clear photos of the product and packaging. This helps us resolve your case quickly.
Await Approval
Our team will review your request within 24 hours and confirm whether your return qualifies.
Return the Item
For approved returns, we will arrange a collection from your address (Nairobi) or provide a return shipping address. Items must be in their original condition.
Receive Your Refund or Exchange
Once we receive and inspect the returned item, we will process your refund or dispatch the exchange within 1–2 business days.
| Payment Method | Refund Timeline |
|---|---|
| M-Pesa | Within 24 hours |
| Visa / Mastercard | 3–7 business days |
| Bank Transfer | 2–5 business days |
| Cash on Delivery | Immediate (on collection) |
Original shipping fees are non-refundable unless the return is due to our error. Return shipping costs are covered by Antar Scents for damaged, defective, or incorrect items.
If you would like to exchange an unopened product for a different size or fragrance, we are happy to arrange this within your 7-day window, subject to stock availability. Any price difference will be charged or refunded accordingly.