Privacy Policy

1. About This Policy

This Privacy Policy explains how Antar Scents ("we", "our", or "us"), a fragrance retailer based in Nairobi, Kenya, collects, uses, and safeguards your personal information when you use our website (antarscents.shop) or purchase from us. By using our website or placing an order, you agree to the practices described in this policy.

2. Information We Collect

We collect information you provide directly to us, including:

• Account information: Full name, email address, phone number, and password (stored encrypted)
• Order information: Delivery address, nearest pickup location, and order history
• Payment information: Payment method type; card details are processed by Paystack and never stored by us
• Communications: Messages you send us via email, WhatsApp, or our contact form

We also collect certain information automatically when you visit our site, including your IP address, browser type, device information, pages visited, and browsing behaviour on our platform.

3. How We Use Your Information

We use your personal information to:

• Process and fulfil your orders and send delivery updates
• Create and manage your account
• Send transactional emails (order confirmations, receipts, shipping updates)
• Respond to your enquiries and provide customer support
• Send promotional emails about new products and offers (only with your consent; you may opt out at any time)
• Improve our website, products, and services
• Comply with legal obligations

4. How We Share Your Information

We do not sell or rent your personal information to third parties. We may share your information with:

• Delivery partners: Your name, phone number, and delivery address are shared with our courier partners solely to fulfil your order
• Payment processors: Paystack processes card payments; M-Pesa payments are handled by Safaricom
• Technology providers: We use Supabase (database), Vercel (hosting), and Render (backend) — all reputable services with strong data protection practices
• Legal requirements: We may disclose information if required by Kenyan law or lawful legal process

5. Cookies

We use cookies and similar technologies to keep you signed in, remember your cart, and understand how visitors use our site. You can disable cookies in your browser settings, though some features of the site may not function correctly without them. We do not use advertising tracking cookies.

6. Data Security

We implement industry-standard security measures including HTTPS encryption, hashed passwords, and access controls to protect your data. While we take all reasonable steps to secure your information, no method of transmission over the internet is 100% secure.

7. Data Retention

We retain your account information for as long as your account is active. Order records are retained for 7 years to comply with Kenyan tax regulations. You may request deletion of your account and associated data at any time (subject to legal retention requirements).

8. Your Rights

You have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Request deletion of your data (subject to legal obligations)
• Opt out of marketing communications at any time
• Lodge a complaint with the relevant data protection authority

To exercise any of these rights, contact us at info@antarscents.shop.

9. Children

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will promptly delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent revision. Continued use of our website after any changes constitutes acceptance of the updated policy.

11. Contact Us

For any privacy-related questions or requests: